Returns & Repairs

Ingrini Return and Repair Policy

Ingrini’s goal is to make sure all of our customers are happy and do offer full refunds for damaged pieces.

If your Ingrini Jewellery piece fails during ordinary wear within 14 days because of defects or workmanship, we will repair or replace the piece at no cost. If your Ingrini Jewellery piece is damaged after 14 days, we will repair or replace at an additional cost.

Returns must be securely packaged in the original Ingrini jewellery box. Please contact us directly to arrange returns.

Please allow 5 – 10 business working days (Monday – Friday), after your package is delivered to us for repairs or refunds to be completed. The product return time varies depending on the time of year, postal service and country.

Ingrini is not responsible for loss of jewellery after delivery has been accepted.

For inquiries on returns or repairs, please contact Ingrini via email at between 9am and 5pm (CET), Monday to Friday.